Privacy Policy

Last Updated: February 2026 | DPDP Act 2023 Compliant

1. Introduction

NERFARIA SOFT PRIVATE LIMITED ("we", "us", "our") is committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website https://nerfaria.in. This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect the following personal data when you interact with our website: your name, email address, phone number, and shipping address (provided during checkout); order details and transaction information; browsing data and device information through cookies and analytics tools (Google Analytics GA4); and IP address and location data for pincode serviceability validation.

3. Purpose of Data Collection

We use your personal data for: processing and fulfilling your orders; sending order confirmation, payment status, and shipping notification emails; providing customer support and grievance resolution; improving our website experience through analytics; and complying with legal and regulatory obligations.

4. Consent

By placing an order or using our website, you provide your explicit consent for the collection and processing of your personal data for the purposes stated in this policy. You may withdraw your consent at any time by contacting us at info@nerfaria.in. Upon withdrawal, we will cease processing your data, subject to legal obligations that may require retention.

5. Data Storage & Security

Your data is stored on secure servers hosted by our hosting provider (Hostinger) with industry-standard security measures. We use SSL/HTTPS encryption for all data transmission. We do not store any card or UPI payment data on our servers. Payment processing is handled securely by our payment gateway partner (MMADPay). We implement reasonable security practices and procedures as prescribed under applicable law.

6. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with: payment gateway providers (MMADPay) for transaction processing; shipping and logistics partners for order delivery; legal authorities when required by law, court order, or government regulation; and analytics providers (Google Analytics) for website improvement (anonymized data).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Order-related data is retained for a minimum of 8 years as required under the Income Tax Act and GST regulations.

8. Your Rights (Under DPDP Act 2023)

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (subject to legal obligations); withdraw consent for data processing; and file a grievance with our Grievance Officer or the Data Protection Board of India.

9. Cookies

We use cookies and similar technologies for website functionality, analytics, and improving user experience. You may manage cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

11. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us immediately.

12. Grievance Officer

Name: NERFARIA - Grievance Officer
Email: grievance@nerfaria.in
Phone: +91 73868 58257
Address: 4TH AND 5TH FLOOR, 2-91/12/4/NR, SY NO 12, PLOT NO 4, DOC BHAVAN, Kondapur, Hyderabad, Rangareddy, Telangana - 500084

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact

For any privacy-related queries, please contact us at info@nerfaria.in or call +91 73868 58257.